Returns/exchange

This policy outlines the guidelines for returns and exchanges of products purchased through our e-commerce store.

1. Eligible products: Not all products are eligible for return or exchange. Please refer to the product page or contact our customer service team for information on the specific return or exchange policy for a particular product.

2. The time frame for returns: Customers have a period of 5 working days from the date of delivery to request a return or exchange. This time frame may vary depending on the product and the reason for the return or exchange. Please refer to the product page or contact our customer service team for information on the specific time frame for a particular product.

3. Condition of returned products: Products must be returned in their original condition, with all packaging and accessories included. Any products that are returned damaged, used, or incomplete will not be eligible for a return or exchange.

4. Shipping costs: Customers are responsible for the cost of shipping products back to us for a return or exchange. In the event of a defective or incorrect product, we will cover the cost of shipping the replacement product to the customer.

5. Refunds: If a product is eligible for a refund, the refund will be issued to the original method of payment within a certain number of business days from the date we receive the returned product.

6. Exchanges: If a product is eligible for an exchange, the customer will be responsible for the cost of shipping the original product back to us and for the cost of shipping the replacement product to the customer.

7. Changes to this policy: Our company reserves the right to change this returns/exchange policy at any time without notice. It is the responsibility of customers to stay informed of any changes to this policy.

By using our e-commerce store, you acknowledge and agree to be bound by the terms of this returns/exchange policy.